Field Service Engineer (m/w/d)

Aufgaben und Verantwortlichkeit

Installation and Commissioning          Install new equipment or systems at  customer sites
Configure and calibrate machinery to meet performance standards
Perform initial tests and ensure successful handover to the client

Maintenance and Repairs                  Perform scheduled preventive maintenance
Diagnose faults and carry out repairs or replacements
Keep equipment running efficiently and reduce downtime

Technical Support                              Provide on-site or remote technical support to customers
Troubleshoot software and hardware issues
Train operators and end-users on equipment use and basic troubleshooting

Documentation and Reporting        Maintain service logs and complete service reports
Document technical issues, solutions, and parts used
Report findings to the service or engineering team

Customer Relationship Management      Act as the face of the company to customers
Ensure high levels of customer satisfaction
Explain technical issues clearly and professionally

Compliance and Safety                        Follow safety regulations and company policies
Ensure equipment complies with industry standards and local regulations
Execute risk assessments when required

Travel and Scheduling                         Travel frequently to customer sites, sometimes on short notice
Work flexible hours for urgent repairs or service